Shipping policy

Here's your shipping policy:

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SHIPPING POLICY

Last updated: May 25, 2026

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Free Shipping

Lumay offers free standard shipping on all orders to the United States. No minimum order required.

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Processing Time

All orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

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Delivery Times

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location and carrier delays.

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Order Tracking

Once your order has shipped you will receive a confirmation email with your tracking number. You can use this number to track your order at any time.

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Shipping Carriers

We ship using trusted carriers including USPS, UPS, and FedEx depending on your location and order size.

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Shipping Restrictions

We currently ship to the United States only. We do not ship to PO Boxes, APO, or FPO addresses at this time.

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Lost Or Stolen Packages

Lumay is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your package shows as delivered but you have not received it please contact your local carrier first. If the issue is not resolved please contact us at info.tradetrek@gmail.com and we will do our best to help.

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Damaged Packages

If your order arrives damaged please take photos immediately and contact us at info.tradetrek@gmail.com within 48 hours of delivery. We will send a replacement or issue a full refund.

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Delays

We are not liable for shipping delays caused by weather, carrier issues, customs processing, or any other circumstances outside our control.

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Contact Us

For any shipping related questions please contact us at:

Lumay by Tradetrek Group LLC 30 N Gould St Ste R Sheridan, Wyoming 82801 United States Email: info.tradetrek@gmail.com